Complaint Handling and Dispute Resolution Measures
About Our Complaint Handling Measures
The Company has established the "Complaints and Dispute Resolution Regulations" and strives to sincerely and promptly respond to complaints from customers, etc., and to gain the understanding of customers.
For complaints, etc., please contact our sales representative.
Phone number: 03-3519-7880 (Representative)
The standard flow for complaint resolution is as follows:
-
Receipt of complaints, etc. from customers
-
Interview with internal personnel and consideration of solution proposals
-
Presentation and resolution of solutions
In addition to resolving complaints in accordance with the above, the Company also seeks to resolve complaints through the Securities and Financial Products Mediation Consultation Center, a specified non-profit organization. This organization is entrusted with the task of resolving complaints from the Japan Investment Advisers Association, the Investment Trusts Association, Japan, and the Type II Financial Instruments Dealers Association, of which the Company is a member, and accepts complaints from customers. If you would like to use this group, please contact the following.
Specified Non-Profit Organization "Securities and Financial Products Mediation Consultation Center"
Residence 〒103-0025 Chuo-ku, Tokyo Japan 2-1-1 Hashikabacho Daini Securities Hall
Telephone 0120-64-5005 (Toll-Free) (Mon~Fri/9:00~17:00 Except for holidays)
The standard flow of complaint resolution conducted by the center is as follows: For details, please contact the center.
-
Filing of complaints from customers
-
Intermediary of complaints to member companies
-
Discussions and Resolution between Customers and Member Contractors
The Company's dispute resolution measures
The Company intends to resolve disputes through mediation conducted by the above-mentioned specified non-profit organization "Securities and Financial Products Mediation Consultation Center". The Center is entrusted with mediation operations by Japan the Investment Advisers Association, the Investment Trusts Association, Japan, and the Type II Financial Instruments and Exchange Dealers Association, to which the Company is a member, and mediation procedures are conducted by mediation committee members. If you wish to use the Center to resolve disputes with the Company, please contact us using the contact information above. The standard flow of mediation procedures conducted by the Center is as follows. For details, please contact the center.
- Submission of a written request for mediation from the customer
- Acceptance of the mediation petition and appointment of mediation committee members
- Payment of mediation claims from customers
- Interviews with customers and member companies by mediation committee members
- Presentation and acceptance of mediation proposals
